We will send customer messages electronically

We are switching to electronic delivery of customer messages as of 1 December 2025.

According to the Terms of Electricity Sales (SME2024) customer messages can be sent to the customer's email or our e-service instead of by post.

This means that from now on, as our customer, you will receive the messages specified in the terms and conditions electronically:

contract confirmations
notifications of price changes
notifications of other changes to the terms and conditions
other messages mentioned in the terms
offers when your fixed-term contract is ending

Electronic customer communication does not include invoices, payment reminders or disconnection warnings. You will continue to receive your invoices according to your current billing method. There will be no changes to your billing.

Check and update your contact details

If you have provided your email address, customer messages will now be sent to you directly by email, in a convenient and environmentally friendly way. Please make sure that your contact information is up to date.

You can easily check and update your electronic contact details in the OmaOomi:

Select language: Menu > Omat tiedot > Muokkaa tietoja > Kieli > Select language
Update your contact details: Menu > My details > Edit details

Electronic delivery, including email and online services, is a quick and reliable way to receive customer messages. However, if you would like to receive customer messages also by post, you can indicate this in the OmaOomi:

Select language: Menu > Omat tiedot > Muokkaa tietoja > Kieli > Select language
Update your contact details: Menu > My details > Communications settings > Edit