Terms and conditions, consumers

Valid until 31. December 2022

1.    General

An electricity sales contract can be signed by a consumer customer whose main fuse at the location of use is no larger than 3x63 A and whose annual electricity consumption does not exceed 100,000 kWh. The contract concerns the sale of electricity and is signed between the customer and Oomi Oy (the vendor). The contract is primarily governed by these terms and conditions, in addition to the general Terms of Electricity Sales (SME 2014) and Oomi Oy’s service price lists valid at each time https://oomi.fi/en/electricity/electricity-contracts/terms-price-lists/ .

For the electricity network service (electricity transmission), the customer must have a separate electricity network contract with the local electricity network company, which takes care of the transmission of electricity to the place of delivery. By accepting this contract and its terms and conditions, the customer authorises Oomi Oy to terminate the existing electricity sales contract if necessary and sign a new electricity network contract in the customer’s name.

Before the contract comes into effect, Oomi Oy has the right to check the contract seeker’s credit information from Suomen Asiakastieto Oy’s register and require a reasonable guarantee fee or refuse to sign the contract if there is a very weighty reason for it.

In the processing of personal data, Oomi Oy complies with applicable legislation such as the Electricity Market Act and Data Protection Act as well as the EU’s General Data Protection Regulation. Oomi Oy’s privacy statement can be found here. 

The energy consumers’ checklist can be found in Finnish at www.energiavirasto.fi/kuluttajainfo.

The electricity supplied based on this contract is generated by combining different energy sources. If a separate additional service is selected for the contract to change the origin of the electricity, the electricity will be generated from energy sources that meet the terms and conditions of the additional service (section 7). Oomi purchases all the electricity it sells from the Nord Pool electricity exchange as well as small-scale producers of electricity. 

2.   Start, duration, cancellation and termination of the contract

The contract will come into effect in accordance with the customer’s subscription but no later than on the date on which the distribution system operator confirms to Oomi Oy that the customer’s electricity sales contract can start. This date is confirmed to the customer with a contract confirmation notification.

The fixed-term contract is binding and valid until the end of the contract period confirmed in the contract confirmation. After the fixed term comes to an end, the contract will remain valid until further notice, at prices separately confirmed by Oomi Oy, unless the customer has signed a new fixed-term contract. A fixed-term contract is always specific to the customer and location of use.

A continuous contract is valid until further notice, and its term of notice is 14 days for the customer and one (1) month for the vendor. The same term of notice applies to a fixed-term contract at the end of its period of validity.

The customer has the right to cancel the signed contract within 14 days of the moment of subscription. The customer must notify Oomi Oy’s customer service about the cancellation by email or phone. If the contract is cancelled within the cancellation period but not until after the start of the supply of electricity, the customer must compensate Oomi Oy for the electricity supplied up until the submission of the cancellation notice in accordance with the contract confirmation.

When moving houses, the customer is obligated to notify Oomi Oy about it no later than two weeks before moving. A fixed-term contract also ends when the customer moves away from the location of use (dwelling) and terminates their electricity sales and network contract. The customer may sign a completely new fixed-term contract for the new location at the prices valid at the time.

3.  Product-specific special characteristics and pricing

Oomi Oy’s products vary in their pricing. The customer is responsible for checking this section for the pricing principles for their own contract and any special terms that may apply to the contract.

Oomi Fixed

Oomi Fixed is a fixed-term contract in which the prices are determined in accordance with what is agreed upon when the contract is signed, and the prices will remain the same until the end of the selected fixed-term contract period, after which the contract will remain valid until further notice with the product and prices confirmed by Oomi Oy separately.

Oomi Active

The Oomi Active contract is available for locations of use in which the electricity consumption is metered and registered on an hourly basis. Oomi Oy is not obligated to sign a new corresponding contract with the same customer or for the same location of use if less than 12 months have passed since the end of the previous contract period. The duration of the Oomi Active contract is as confirmed in the contract confirmation provided to the customer.

The Oomi Active contract has a changing energy price that is based on the hourly price of electricity for the Finnish price area as published by the Nordic electricity exchange (Nord Pool AS). The average energy price used in invoicing is formed as the volume-weighted average of the hourly prices for the Finnish price area and the corresponding consumption.

The invoicing also includes the vendor’s margin (c/kWh) and basic fee (€/month) as well as value-added tax. The vendor’s margin and basic fee are as declared during the signing of the contract and as confirmed in the contract confirmation notification. The customer will be notified of any changes to the margin and basic fee no later than one (1) month before the change comes into effect.

The hourly energy prices are not broken down on the electricity invoice.

Oomi Nonstop (terms and conditions until 31 December 2022)

The price of a continuous Oomi Nonstop contract is formed from the portion of the energy price of electric derivatives that is tied to the market price as well as the vendor’s margin, basic fee and value-added tax. The portion of the contract that is tied to the market price changes regularly every six (6) months correspondingly to the change in the spot price of electricity, without a separate notification. The vendor’s margin and basic fee are as declared during the signing of the contract and as confirmed in the contract confirmation notification. The customer will be notified of any changes to the margin and basic fee no later than one (1) month before the change comes into effect.

The price periods tied to the market price are 1 January–30 June and 1 July–31 December. The price is announced by 30 November for the period 1 January–30 June and by 31 May for the period 1 July–31 December. In accordance with the schedule above, the prices can be viewed before their effective dates at www.oomi.fi.

The price is determined before the price period based on the quarterly products Q1–Q2 and Q3–Q4 that are quoted on the Nasdaq OMX Commodities electricity exchange and that correspond to the price period as follows:

Price period 1 January–30 June.
The system price (ENOFUTBL) for the quarterly products Q1 and Q2 is determined as the average of the daily closing prices during the previous time period of 16 November–15 November before the price period, while the electricity price area differential (SYHELFUTBL) is determined as the average of the daily closing prices during the previous time period of 15 May–15 November before the price period.

Price period 1 July–31 December.   
The system price (ENOFUTBL) for the quarterly products Q3 and Q4 is determined as the average of the daily closing prices during the previous time period of 16 May–15 May before the price period, while the electricity price area differential (SYHELFUTBL) is determined as the average of the daily closing prices during the previous time period of 16 December–15 May before the price period.

The price for each quarter is calculated by adding up the system price and electricity price area differential in the manner described above. The price used for each price period in invoicing is calculated by taking the winter quarter (Q1 and Q4) corresponding to the price period into account at the weight value of 65% and the corresponding summer quarter (Q2 and Q3) at the weight value of 35%. The vendor’s margin (c/kWh) is added to the price calculated in the manner described above, in addition to which the customer is invoiced the basic fee (€/month) and value-added tax.

Oomi Package

Oomi Package contracts that are valid until further notice are subject to a fixed monthly fee (€/month) that the customer pays regardless of their electricity consumption up to the monthly maximum of 200 kWh. If the customer’s monthly electricity consumption exceeds 200 kWh, the excess amount is subject to a c/kWh charge in accordance with Oomi’s price list, which the customer is informed of when signing the contract and which is confirmed in the contract confirmation. The customer will be informed of any price changes no later than one (1) month before the change comes into effect.  

Oomi Continuous

The Oomi Continuous contract is valid until further notice. The customer will be informed of any price changes no later than one (1) month before the change comes into effect.  

4.  Changes to the terms, conditions and prices

In fixed-term contracts, the price stays the same until the end of the selected contract period, after which the contract will remain valid until further notice at the prices confirmed separately by Oomi Oy. At the end of the contract’s validity period, the vendor may change the contract’s terms and conditions or prices by notifying the customer about the change one (1) month before it comes into effect. 

We will notify the customer about changes to the prices of continuous contracts no later than one (1) month before the changes come into effect. In contrast, hour-specific changes to the price of energy in Oomi Active contracts, as well as regular price changes made to the portion of the price tied to the market price every six months in Oomi Nonstop contracts, are not the type of changes in prices, terms or conditions of which the customer will be notified in advance (SME 2014, section 8.2; STE 2019, section 13.2).

Any changes to and increases in taxes and tax-like charges are taken into account in the sales prices of electricity immediately from the start of the obligation to pay the tax or charge. We will notify the customer of the change once the exact effect of the change on the price is known. These changes also apply to fixed-term contracts.

Oomi Oy retains the right to change these terms and conditions, and we will notify the customer of any changes no later than one (1) month before the change comes into effect. Notifications about changes to the contract and its terms and conditions will be sent to the postal or email address provided by the customer.

5.  Other terms

The vendor is not liable for service outages, damage or errors in the self-service caused by disruptions in telecommunications, data system errors or malware. In the event of disruptions, the vendor has the right to cancel a contract signed by the customer through the self-service.

The aim is to always settle disputes concerning the contract through negotiations. The customer can also receive information and assistance from the Consumer Advisory Service (www.kkv.fi/en/consumer-advice/). The customer can submit the matter in writing to the Consumer Disputes Board for processing, and the Consumer Disputes Board can give recommendations for settling the dispute (www.kuluttajariita.fi/en/index.html).

6.  Metering of electricity consumption and invoicing

The local electricity network company is responsible for metering electricity consumption (electricity transmission). Whenever possible, invoicing is based on the hourly electricity consumption metered. Otherwise, the projected consumption reported for the location of use by the local electricity network company is used.

On a contract for which time-of-day or seasonal electricity has been selected, the price of day energy is valid from 7:00 to 22:00 from Monday to Sunday in time-of-day electricity, while the price of winter day energy is valid from 7:00 to 22:00 from Monday to Saturday from 1 November to 31 March in seasonal electricity. Oomi Oy may also use the time division used by the local network company in invoicing. If the product selected for the electricity sales contract is not suited for the time division used by the network company or the metering used at the location of use (subject of the contract), Oomi Oy has the right to select a suitable product.

The network company will invoice the customer for electricity transmission in accordance with its price list.

Oomi Oy has the right to tell the customer about the e-invoicing option it offers by informing the banks that offer an e-invoicing service about the matter, which makes the option visible to the customer in their online bank and allows the customer to subscribe to e-invoices from Oomi Oy.

7.   Special terms of the additional services added to contracts

Oomi Oy’s additional services, which are subject to a separate fee, can be selected for locations that have an annual electricity consumption of no more than 40,000 kWh. They are invoiced on the electricity invoice for the electricity sales contract. Depending on the electricity sales contract, you can select one or more additional services, which are confirmed to the customer in conjunction with the electricity sales contract or a separate confirmation concerning the additional service. Additional services are governed by these special terms.

The customer has the right to cancel the subscription to additional services within 14 days of the moment of subscription. The customer must notify Oomi Oy’s customer service about the cancellation by email or phone. Additional services are cancelled automatically if the customer’s electricity sales contract is cancelled. 

The price of additional services is as listed on the price list valid at the time. Oomi Oy has the right to change the special terms of the additional services, as well as the prices of the additional services Price Cap and Renewable, which are valid until further notice, by notifying the customer of the changes no later than one (1) month before they come into effect.

Oomi Price Cap

Price Cap is an additional service subject to a monthly fee. It can be selected for the Oomi Active contract when the annual electricity consumption of the location of use does not exceed 40,000 kWh. If Price Cap is selected for the contract, the customer will not be charged more than the electricity exchange’s hourly spot price that is declared to the customer during the signing of the contract and confirmed in the contract confirmation notification, even if the electricity exchange’s hourly spot price is higher.

The monthly fee for Price Cap is determined in accordance with the annual consumption of the location of use and the price ranges valid when the contract was signed. The price range is selected during the signing of the contract based on annual electricity consumption. The customer’s electricity consumption is checked if necessary, and if the actual annual consumption exceeds the maximum consumption limit of the selected price range, Oomi Oy has the right to automatically change the price range in the customer’s contract to the correct one or remove the Price Cap service from the contract if the actual annual consumption exceeds the maximum consumption limit of 40,000 kWh. We will notify the customer of the change primarily by email or text message, secondarily by post. The customer is responsible for ensuring that Oomi Oy has the customer’s current email address.

Price Cap comes into effect on the effective date of the electricity sales contract or, if Price Cap is added to the contract later, it will come into effect at the start of the month following the moment of subscription. Price Cap cannot be taken advantage of retroactively on a contract.

Price Cap is valid until further notice, and the term of notice for Price Cap is 14 days for the customer. For Oomi Oy, the service’s term of notice is one (1) month.

Oomi Renewable

Oomi Renewable is an additional service subject to a monthly fee. It can be selected for any electricity sales contract when the annual electricity consumption of the location of use does not exceed 40,000 kWh. If the actual annual consumption exceeds the maximum limit, Oomi Oy may remove the service from the contract.

A contract supplemented with Oomi Renewable is produced with 100% renewable energy that combines electricity generated with water and wind power as well as solar energy. The origin of the electricity is verified in accordance with the European Guarantee of Origin system.

Oomi Renewable becomes valid on the effective date of the electricity sales contract at the earliest or, if the electricity sales contract is already in effect, no earlier than on the date of subscription. Oomi Renewable is valid for no longer than until the end of the fixed-term contract period in fixed-term electricity sales contracts and until further notice in continuous contracts. The Oomi Renewable service ends if the customer’s electricity sales contract ends.

The service’s term of notice is 14 days for the customer and one (1) month for the vendor.

Switch Guarantee

Switch Guarantee is an additional service subject to a monthly fee. It can be selected for any fixed-term electricity sales contract of Oomi Oy when the annual electricity consumption of the location of use does not exceed 40,000 kWh. If the actual annual consumption exceeds the maximum limit, Oomi Oy may remove the service from the contract.

Switch Guarantee comes into effect on the same day as the electricity sales contract, and it is specific to the contract and location of use. Switch Guarantee cannot be added to an electricity sales contract more than 14 days after the signing of the contract. 

Switch Guarantee remains valid and continues to be invoiced until the end of the contract period of the customer’s fixed-term electricity sales contract. Switch Guarantee allows the customer to change contracts in the middle of a fixed-term contract period. The new contract must be a fixed-term electricity sales contract offered by Oomi Oy that is at least equal in length to the electricity sales contract to which Switch Guarantee was originally added. The customer has the right to switch once during the contract period, taking into account that the right to change contracts during a two-year fixed-term contract cannot be exercised until a year after the previous switch. If the customer exercises their right to change contracts during the contract period
without selecting the Switch Guarantee service for the new contract, the monthly instalments for the Switch Guarantee service that are still left in the old fixed-term electricity sales contract’s contract period will be invoiced on the customer’s next electricity invoice.

When Switch Guarantee is used, the new electricity sales contract has a 14-day cancellation right. If the change of contracts is not cancelled within this cancellation period, the new fixed-term electricity sales contract will come into effect. If the change of contracts is cancelled, the customer’s previous fixed-term electricity sales contract and the Switch Guarantee service will continue until the end of the contract period in question. If the customer does not exercise their right to change contracts during the fixed-term contract period, Switch Guarantee and its invoicing will end at the end of the contract’s fixed term. The contract period of Switch Guarantee also ends when the customer moves away from the location of use and when the electricity sales contract signed for the location in question ends. The only way to exercise the right to change contracts is by contacting Oomi Oy’s customer service.

The customer has the right to cancel the Switch Guarantee service within 14 days of the moment of subscription. If the subscription is cancelled, Switch Guarantee will not come into effect. The customer must notify Oomi Oy’s customer service about the cancellation by email or phone. If Switch Guarantee is not cancelled within the cancellation period, it will remain valid on the customer’s electricity sales contract without the possibility of cancellation until the end of the fixed-term contract period.