Oomi Terms of supplementary services, consumers

The terms will come into effect on 1 January 2023, Switch Guarantee valid from 15 February 2023, Oomi Päästöhyvitys valid from 13 April 2023, Oomi Renewable valid from 16 May 2023 and Oomi Carbon Neutral valid from 25 July 2023. 

Terms applicable to all supplementary services

Applicable terms and changes. Oomi Oy has the right to decide which supplementary services are available for sale at any given time. Supplementary services are governed by these special terms. Oomi Oy reserves the right to change these terms by notifying the customer of the change one (1) month before the change comes into force.

Requirements. Oomi Oy’s additional services, which are subject to a separate fee, can be selected for locations that have an annual electricity consumption of no more than 40,000kWh. They are invoiced on the electricity invoice for the electricity sales contract. Depending on the electricity sales contract, you can select one or more additional services, which are confirmed to the customer in conjunction with the electricity sales contract or a separate confirmation concerning the additional service.

Right of cancellation. The customer has the right to cancel the subscription to additional services within 14 days of the moment of subscription. The customer must notify Oomi Oy’s customer service team of the cancellation by email or phone. The additional services are cancelled automatically if the customer’s electricity sales contract ends for any reason.

Price and changes. The price of additional services is as listed on the price list valid at the time. New orders for supplementary services are subject to the terms of the supplementary services in force at the time of the order. Oomi Oy has the right to change the special terms supplementary services valid until further notice, as well as the prices of additional services valid until further notice, by notifying the customer of the changes no later than one (1) month before they come into effect.

Termination. The additional services provided by Oomi Oy will remain in effect in accordance with the terms of the additional services either until further notice, in which case the period of notice is 14 days for the customer and one (1) month for the seller, or, in the case of fixed-term additional services, as indicated in the contract confirmation.

Oomi Renewable

Oomi Renewable is an additional service with a monthly fee that can be selected for any electricity sales contract when the annual electricity consumption of the location of use does not exceed 40,000kWh. If the actual annual consumption exceeds 40,000 kWh, Oomi Oy may remove the service from the contract.

A contract supplemented with Oomi Renewable is produced with 100% renewable energy that combines electricity generated with water and wind power as well as solar energy. The origin of the electricity is verified in accordance with the European Guarantee of Origin system.

Oomi Renewable becomes valid on the effective date of the electricity sales contract at the earliest or, if the electricity sales contract is already in effect, no earlier than on the date of subscription. Oomi Renewable is valid for no longer than until the end of the fixed-term contract period in fixed-term electricity sales contracts and until further notice in continuous contracts. The Oomi Renewable service ends if the electricity sales contract ends.

Switch Guarantee

The Switch Guarantee service is subject to a fee. The service can be selected for fixed-term electricity sales contracts of Oomi Oy when the annual electricity consumption of the location of use does not exceed 40,000 kWh. If the customer’s actual annual consumption exceeds the maximum limit, Oomi Oy may cancel the service.

The Switch Guarantee fee is charged as cents per kWh, and the monthly charge varies depending on the electricity consumption of the location. The cost of the Switch Guarantee service consists of consumption at the location (kWh) multiplied by the c/kWh price of the Switch Guarantee. The c/kWh price of the service will be the same as indicated at the time of making the contract and verified on the contract confirmation until the end of the term of the contract. Switch Guarantee comes into effect on the same day as the electricity sales contract, and it is specific to the contract and location of use. Switch Guarantee cannot the applied to electricity sales contracts retroactively. The Switch Guarantee service will remain valid until the end of the contract period of the customer’s fixed-term electricity sales contract. The customer has the right to cancel the Switch Guarantee service within 14 days of the moment of subscription. The customer must notify Oomi Oy’s customer service about the cancellation.

With the Switch Guarantee, the customer has the opportunity to switch to another fixed-term Oomi Oy electricity sales contract during the contract period, when the contract has been valid for at least one (1) year.

The right to change contracts may be exercised by contacting Oomi Oy’s customer service. The right to change may be used once during the contract period and after one year (12 months) have elapsed from the previous change, at the earliest. If the right to change is used and the Switch Guarantee service is not selected for the next contract, the remaining Switch Guarantee fees will be invoiced on the following invoice as follows: (estimated projected annual consumption/12) x (remaining months on the original contact) x (Switch Guarantee c/kWh price).The price and terms of the Switch Guarantee service added to a new contract are determined at the time of the contract. The contract period of the Switch Guarantee service ends when the customer moves away from the location of use and when the electricity sales contract signed for the location in question ends.

Oomi Carbon Neutral 

Oomi Carbon Neutral is an additional service subject to a monthly fee and specific to the location of use. It can be selected for any electricity sales contract when the annual electricity consumption of the location of use does not exceed 40,000 kWh. If the actual annual consumption exceeds the maximum limit, Oomi Oy may remove the service from the contract. 

The production method of the electricity contract supplemented by Oomi Carbon Neutral is primarily European nuclear power, but Oomi Oy also has the right, if necessary, to verify the production method with Guarantees of Origin of electricity based on renewable energy sources. The origin of Oomi Carbon Neutral is verified with Guarantees of Origin of electricity in accordance with the European Energy Certificate System (EECS). 

Oomi Carbon Neutral becomes valid on the effective date of the electricity sales contract at the earliest or, if the electricity sales contract is already in effect, no earlier than on the date of subscription. Oomi Carbon Neutral is valid until the end of the fixed-term contract period for fixed-term electricity sales contracts and until further notice for continuous contracts. The Oomi Carbon Neutral additional service ends if the customer’s electricity sales contract ends.