Oomi Terms of supplementary services, consumers

The terms will come into effect on 1 7October 2024.

Terms applicable to all supplementary services 

Applicable terms and changes. Oomi Oy has the right to decide which additional services are available for sale at any given time. Additional services are governed by these special terms. Oomi reserves the right to change these terms by sending a notice of the change to the customer one month (1 month) before the change comes into effect. 

Requirements. Oomi’s additional services, which are subject to a separate fee, can be selected for locations that have an annual electricity consumption of no more than 40,000 kWh and, in the context of One-off Switch, no more than 25,000 kWh. The additional services will be invoiced in connection to the electricity invoice of the electricity sales contract. Depending on the electricity sales contract, you can choose one or more additional services for the contract. Additional services are confirmed to the customer in connection with the electricity sales contract or with a separate contract confirmation. Additional services are specific to the location of use. The location of use refers to the apartment or property where Oomi supplies the customer with electricity. 

Right of cancellation. The customer has the right to cancel the subscription to additional services within 14 days of the moment of subscription. The customer must notify Oomi’s customer service about the cancellation. If the customer uses their 14-day cancellation right related to their electricity sales contract, the additional services selected for this contract are automatically cancelled at the same time.  

Price and changes. The price of additional services is as listed on the price list valid at the time. New orders for additional services are subject to the terms of the additional services in force at the time of the order. Oomi has the right to change the special terms of additional services valid until further notice, as well as the prices of additional services by notifying the customers of the changes no later than one (1) month before the change comes into effect.  

Termination. The additional services offered by Oomi are valid in accordance with the terms of the additional services, either as valid until further notice or a fixed term. The additional services valid until further notice can be freely terminated by the parties and the service’s term of notice is 14 days for the customer and one (1) month for the vendor. The fixed term additional service contract is valid for the agreed period. 

Continuous additional services valid until further notice: 
 
Oomi Renewable 

Oomi Renewable is a paid additional service that can be selected for any electricity sales contract when the annual electricity consumption of the location of use does not exceed 40,000 kWh. If the actual annual consumption exceeds the maximum limit, Oomi can cease offering the additional service to the customer immediately. 
 
The electricity supply of a contract supplemented with Oomi Renewable is based on 100% renewable energy sources consisting of a combination of biofuel, hydro, wind and solar power. The origin of the electricity is verified in accordance with the European Guarantee of Origin system. 

The Oomi Renewable fee is charged as cents per kWh, and the monthly charge varies depending on the electricity consumption of the location. The cost of Oomi Renewable consists of the electricity consumption of the place of use (kWh) and of Oomi Renewable's kilowatt-hour-based price (c/kWh), so that the electricity consumption is multiplied by the kilowatt-based price. The price of Oomi Renewable (c/kWh) will be the same as indicated at the time of making the contract and verified on the contract confirmation.  

Oomi Renewable on is an additional service specific to the location of use and valid until further notice. Oomi Renewable will enter into force as agreed in the additional service contract, but at the earliest, when the electricity sales contract of the place of use enters into force. Oomi Renewable ends if the customer's electricity sales contract is terminated at the place of use due to a move or a change of electricity supplier, or the customer himself terminates Oomi Renewable. When the electricity sales contract for the place of use changes to some other Oomi’s electricity contract product or the customer renews their contract for an equivalent product, Oomi Renewable will continue to be valid until further notice, unless it is terminated separately.   
 

Oomi Offset 

Oomi Offset is an additional service that allows customers to offset their carbon emissions from everyday consumption. With the Oomi Offset additional service, Oomi purchases the amount of carbon dioxide equivalents (CO2e) chosen by the customer. 

Oomi Offset is an additional service with a monthly fee, valid until further notice, which can be added to any consumer customer’s electricity sales contract.  

The price of the Oomi Offset service is determined by the tier (kgCO2e/year) chosen by the customer in accordance with the valid price list. The monthly price paid by the customer includes Oomi’s delivery fee and VAT. Oomi Offset is available in three tiers with 1,200, 2,400 or 5,300 kgCO2e over a period of 12 months as follows: 

Oomi Offset Hiilipörssi 1,200 kgCO2e 

Oomi Offset Hiilipörssi 2,400 kgCO2e 

Oomi Offset Hiilipörssi 5,300 kgCO2e 

Oomi Offset is an additional service specific to the location of use and valid until further notice. Oomi Offset will enter into force as agreed in the additional service contract, but at the earliest, when the electricity sales contract of the place of use enters into force. Oomi Offset ends if the customer's electricity sales contract is terminated at the place of use due to a move or a change of electricity supplier, or the customer himself terminates Oomi Offset. When the electricity sales contract for the place of use changes to some other Oomi’s electricity contract product or the customer renews their contract for an equivalent product, Oomi Offset will continue to be valid until further notice, unless it is terminated separately.  

The offsetting service is provided by Hiilipörssi Oy (business ID 3161923-6). Oomi reports the customer’s chosen amount of carbon dioxide emissions and forwards the corresponding offset payment to Hiilipörssi, in exchange for which Hiilipörssi cancels the corresponding number of carbon credits from its register. 

Oomi Carbon Neutral 

Oomi Carbon Neutral is an additional service subject to a monthly fee and specific to the location of use. It can be selected for any electricity sales contract when the annual electricity consumption of the location of use does not exceed 40,000 kWh. If the actual annual consumption exceeds the maximum limit, Oomi can cease offering the additional service to the customer immediately. 

The production method of the electricity of an electricity contract supplemented by Oomi Carbon Neutral is primarily European nuclear power, but Oomi also has the right, if necessary, to verify the production method with Guarantees of Origin of electricity based on renewable energy sources. The origin of Oomi Carbon Neutral is verified with the Guarantees of Origin of electricity in accordance with the guarantee of origin system. 

Oomi Carbon Neutral on is an additional service specific to the location of use and valid until further notice. Oomi Carbon Neutral will enter into force as agreed in the additional service contract, but at the earliest, when the electricity sales contract of the place of use enters into force.  Oomi Carbon Neutral ends if the customer's electricity sales contract is terminated at the place of use due to a move or a change of electricity supplier, or the customer himself terminates Oomi Carbon Neutral. When the electricity sales contract for the place of use changes to some other Oomi’s electricity contract product or the customer renews their contract for an equivalent product, Oomi Carbon Neutral will continue to be valid until further notice, unless it is terminated separately.  

 
The fixed term additional services: 

Oomi One-off Switch 

These product-specific terms are part of the customer’s contract with Oomi Oy.  

Service Description 

Oomi One-off Switch is a voluntary additional service offered to consumer customers, which is subject to a charge and valid for a fixed term. The Oomi One-off Switch service enables customers to update the price of their existing 24-month fixed-term electricity contract once (1 time) during the contract period at a time of their choosing. The basic fee of the contract, the fixed energy price and margin, if the contract includes one, are updated in the context of using the service.  

Oomi One-off Switch comes into effect on the same day as the electricity sales contract, and it is specific to the contract and location of use. The service cannot the applied to electricity sales contracts retroactively. Oomi One-off Switch will remain valid until the end of the fixed-term electricity sales contract. In other words, it will be binding to both parties for the entire duration of the electricity sales contract. The service will only be interrupted in the middle of the contract period in the event that the customer moves.  

Oomi One-off Switch can be selected as an additional service for an electricity sales contract if the annual electricity consumption of the customer’s location of use is no more than 25,000 kWh. Oomi does not offer the additional service for locations of use in which the annual electricity consumption exceeds 25,000 kWh. Oomi has the right to check the annual consumption estimate of the location of use. If the actual electricity consumption of the location of use exceeds 25,000 kWh/year or it is obvious, based on the actual electricity consumption figures, that the consumption will exceed this limit, Oomi has the right to rescind the contract regarding the Oomi One-off Switch service to end with immediate effect. In this event, any fees for the Oomi One-off Switch service that have already been invoiced will be returned to the customer.  

Determining the service price

The price of the Oomi One-off Switch service is determined on c/kWh basis according to the customer’s actual electricity consumption. The c/kWh price of the service will be the same as specified at the time of establishing the contract and as verified on the contract confirmation until the end of the contract period. 

The total price of the service for a 24-month contract period is the amount of electricity consumed by the customer (kWh) multiplied with the price of the Oomi One-off Switch service (c/kWh). The service price will be charged each month in connection to the customer’s electricity invoice, according to the actual electricity consumption of the location of use. The monthly cost varies depending on the electricity consumption of the location. The contract for the Oomi One-off Switch service will remain valid for the agreed period, i.e. the customer will be charged for the entire contract period, regardless of whether or not or when the customer utilises the service by updating the price of the electricity contract.  

Right to update 

The customer can use the Oomi One-off Switch service once (1 time) during the contract period.  

After the right to update the contract price has been used, the new price for the remainder of the contract period will be determined based on the price of the available Oomi fixed-term 24-month contract that corresponds to the customer’s original contract and is effective at the time of the update. The new contract price will remain valid from the time of the switch to the end of the customer’s original contract period. After the price update, the customer’s contract will remain otherwise unchanged.  

The contract price can be updated through Oomi’s digital services (incl. the website) or by contacting Oomi’s customer service. After the price update, Oomi will send a confirmation of the new contract price to the customer. The new contract price will enter into force no earlier than on the day following the customer contacting Oomi. An update request made by a customer is binding to the customer, i.e. the customer cannot cancel the update request or submit a new request on the next day, for example. 

Oomi is committed to ensuring the continuous availability of 24-month fixed-term electricity contract products to customers during the validity of the Oomi One-off Switch service. By doing this, Oomi ensures that the customer has the option to utilise the Oomi One-off Switch service in accordance with these terms. The price level of fixed-term Oomi 24-month electricity contracts available at the time follows the general price level of the electricity market. In this context, price level refers to the market price of derivatives similar to the contract term of the available fixed-term contracts (24 months). The customer can check the price information of the available fixed-term electricity sales contracts from Oomi’s customer service (tel. +358 (0)9 2522 1122) or on the Oomi website at oomi.fi to see if the price of the available 24-month contract is lower than the effective price of the customer’s contract. However, the Oomi One-off Switch service does not mean that prices more affordable than the price at the time of the customer entering into the contract will always be available during the contract period. Instead, Oomi will determine the prices of the available 24-month fixed-term contracts based on market terms.