Information about invoicing
How we do invoicing is being updated, which will result in changes to invoicing practices in spring 2024.
Your invoice in May will look different from before. In the future, the invoice will no longer feature a bank transfer form, instead the payment details will be provided in the familiar place at the bottom of the invoice. We will update the invoice reading instructions to match the new invoice format in April.
We have adopted an electronic payment reminder. If you receive your invoice electronically and fail to pay it by the due date, we will also send the payment reminder in electronic format as of May.
We send you an electricity invoice each month
We send electricity invoices every month. The payment term of each invoice is 14 days from the invoice date, and the due date is usually midway through the month.
The electricity invoice is always based on your actual electricity consumption. Through our consumption-based invoicing, we charge you for the electricity you consume on a monthly basis. You can monitor your own electricity consumption and view your previous invoices through our Online service.
How to read your electricity invoice
Are you wondering what factors make up your invoice? Are you aware of all of the information provided in your invoice? You can learn about the anatomy of an electricity invoice here.
Did you forget to pay your invoice on its due date?
Sometimes you may accidentally forget to pay your invoice on time, but not to worry! We will remind you of the overdue invoice with a text message a week after the due date, if the invoice remains unpaid. This will give you time to react and pay the invoice before an actual payment reminder is issued, avoiding the €5 reminder fee.
The text message will be sent to the telephone number indicated in your customer details. The reminder message is free of charge. Please note that our text message reminder service is only available to consumer customers.
Keep your contact details up to date through Oomi Online.
If you receive your invoice electronically and fail to pay it by the due date, we will also send the payment reminder in electronic format as of May. The payment reminder is provided in the same way as the original invoice, i.e. directly to your online banking service, Kivra or your e-mail address. The service is currently available to customers of Danske Bank, OP, S-Pankki and Ålandsbanken. The service will be expanded to cover customers of other banks as the banks adopt the electronic reminder solution.
